Protecting your privacy and treating your personal information with care is of paramount importance to us. This Privacy Policy explains why we collect personal information and how we collect, use, disclose, store and protect your personal information. It also explains how you use my account or contact us to correct, update or delete any personal information provided to us, or make a complaint if you have concerns.

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.

• Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your contact and billing information, such as your name, street address, zip code, email, phone number and credit card number.

• Information you post. We collect information you post in a public space on our website or on a third-party social media site.

• Demographic information. We might collect information like your age range, race, or gender, or information about events you like or products you buy. We might collect this as part of a survey, for example.

• Accessibility Information. We may collect details of your health requirements if you have accessibility requirements when attending events.

• Security Information. We may collect personal information on incidents and accidents that occur in our venues that may include the use of closed-circuit television video (CCTV), video taken from security cameras, photographs and pertinent personal information regarding accidents/injuries that may have occurred at the venue(s).

• Information used for health/safety purposes.  We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law.  This information may include names, contact details, seat locations, along with entry and exit times.

• In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.

• Seller Tax Details. We may collect information from you when you use our services as a seller, including additional identification data such as tax identification numbers, and other required information that you provide. 

• Other information. We may collect information about the browser and device you're using, your IP address, your location, the site you came from, the site you visit when you leave us, and how you used or didn't use our site or app. We may collect this using technology such as GPS and Wi-Fi.

• We collect information in different ways.

• We collect information directly from you. For example, if you buy tickets or register for a promotion. We also collect information if you post a comment on our websites or ask us a question.

• We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.

• We use information to provide you with products and services. We use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.

• We use information to respond to your questions. For example, we might use your information to confirm your registration for an event or contest. 

• We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

• We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.

• We use information for security purposes. We use information to protect our company, our venues, our customers, and our websites. This includes to detect or prevent unlawful behavior.

• We use information for health/safety purposes. Any information required to be collected for purposes of compliance with applicable health and safety requirements, will only be used to contact attendees or shared with relevant local, state or federal authorities.  This information is regularly deleted.

• We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. 

• We use information as required or otherwise permitted by law or as we may notify you.

• We keep your information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and otherwise required by law.

• We may share information with third parties.

• We will share information within the FGEN family of companies. 

• We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.

• We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.

• We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.

• We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.

• We may share your information for reasons not described in this policy. We will tell you before we do this.

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

• You have certain choices about how we use your information.

• You can opt out of receiving our marketing emails. To stop receiving our promotional emails, contact us or follow the instructions in any marketing email you get from us. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.

• You can modify information you have given us. To correct or delete information or update account settings, log into your account and follow the instructions. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 45 days.

• You can control cookies and tracking tools. 

• You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your device.

We take steps to try to make sure your information is protected and to delete it securely when we no longer need it.

We use standard security measures.

We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. If you think that an unauthorized account has been created using your name, contact us at the address below.

We store information both in and outside of the United States.

If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to United States laws, which may not afford the same level of protection of those in your country.

We may link to third party sites or services we don't control.

If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. We do not control the use of those technologies